Legal
Last updated: 1 September 2026
These terms and conditions govern your use of the ASG Shading website (asgshading.com.au) and our services. ASG Shading (ABN 54 658 871 369) operates from Melbourne, Victoria, Australia. By using this website or engaging our services, you agree to these terms.
You may use this website for lawful purposes only. You agree not to:
ASG Shading supplies goods only. We do not install, and installation does not form part of any contract with us.
To the extent permitted by law, we accept no liability for installation carried out by you or by any third party, or for any loss, failure or damage arising from it. This includes, without limitation, incorrect fixing, fixings unsuitable for the substrate, an unsuitable or inadequate substrate or supporting structure, and installation carried out contrary to the installation manual supplied with the goods. Nothing in this clause limits your rights under the Australian Consumer Law.
Once fabrication has commenced, made-to-measure goods - including custom sizes, custom fabrics and custom finishes - cannot be cancelled, returned or exchanged for change of mind, and any deposit paid may be non-refundable from that point. This applies to any unit built to dimensions you supplied: for example, an awning ordered at a custom width of 4.3 metres is cut, sewn and assembled to that measurement, cannot be resold to another customer, and is not returnable because you change your mind or because it does not suit the space. We will tell you when fabrication is scheduled to commence if you ask before placing your order. This clause does not apply where goods are faulty or otherwise fail to meet a consumer guarantee.
Dispatch timeframes. Dispatch timeframes are estimates, measured from order confirmation and receipt of cleared payment:
Timeframes may be affected by material availability, freight schedules and manufacturing capacity. We will tell you as soon as reasonably practicable if a delay arises.
Delivery zones and charges. Delivery is charged by zone:
The zones are defined by postcode. You can check your postcode on our delivery page, which sets out the current zone boundaries. We do not currently deliver outside Australia.
Delivery conditions. The following apply to every delivery:
If nobody is present, if there are not enough people present to receive a large unit safely, or if access is unsafe or inadequate, the delivery may not be completed. Where that happens, you are responsible for the actual cost of redelivery. Please tell us before dispatch if access is restricted.
Authority to leave. If you confirm to us in writing that the goods may be left, we may leave them unattended at the front of the delivery address without a signature. If you give that authority:
We may decline to leave goods unattended where we consider it unsafe or unsuitable, for example a large or heavy unit, an exposed location, or a location visible from the street. Nothing in this clause limits your rights under the Australian Consumer Law.
You must inspect the goods on delivery, before signing, and check the packaging and the goods for visible damage.
Reporting outside this period may limit our ability to claim against the freight carrier, but it does not limit your rights under the Australian Consumer Law.
You are responsible for the accuracy of all dimensions, measurements and site details you supply to us. Made-to-measure goods are manufactured to those figures, and goods manufactured to dimensions you supplied are not returnable for change of mind if they do not suit the space.
Because we are supply-only, we often advise remotely from photographs, measurements and other information you provide. That advice is general in nature and is given in good faith on the basis of the information supplied. It is not a site inspection, a measurement service, a structural assessment or engineering advice, and it does not transfer responsibility for the accuracy of measurements or the suitability of the structure to us. If you are unsure, please have your installer or builder confirm measurements and the suitability of the substrate before you order.
Retractable awnings are shade products. They are not designed as permanent all-weather structures and must not be treated as shelter from wind, hail, snow or storms.
Damage caused by leaving a unit extended in wind above the rated limit, or in hail or snow, is not covered by warranty. These limits match the operating limits in the installation manual supplied with the goods; where this clause and the manual differ, the manual applies. A wind sensor, where fitted, is an aid only and does not remove your responsibility to retract the awning.
ASG Shading provides a 3-year structural warranty on all products supplied, running from the date of delivery. The Dooya motor and electrical components are covered by their respective manufacturer warranties, separate from this structural warranty. Our warranty covers:
The warranty does not cover:
This warranty is in addition to your rights under the Australian Consumer Law, which cannot be excluded.
Change of mind on stock items. Where an item was supplied from stock and was not made to measure, you may return it for change of mind within 14 days of delivery, provided that:
Most of what we supply is made to measure and is therefore not eligible for a change-of-mind return once fabrication has commenced (see clause 5). In particular,custom sizes are never accepted back for change of mind - a unit built to your own dimensions, such as an awning at 4.3 metres, cannot be returned or exchanged on this basis. This change-of-mind policy is offered in addition to, and does not limit, your rights under the Australian Consumer Law, which apply regardless of the condition of the packaging.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Nothing in these terms excludes, restricts or modifies any guarantee, right or remedy you have under the Australian Consumer Law or any other law that cannot lawfully be excluded, restricted or modified. Where any part of these terms would do so, that part applies only to the extent the law permits. Where our liability may lawfully be limited, it is limited at our option to replacing or repairing the goods, resupplying equivalent goods, or paying the cost of doing so.
All content on this website - including text, images, designs, logos and code - is owned by ASG Shading or our licensors and is protected by Australian copyright law. You may not reproduce, distribute or modify any content without our written permission.
To the maximum extent permitted by law, ASG Shading is not liable for any indirect, incidental or consequential damages arising from your use of this website or our services. Nothing in these terms excludes or limits liability that cannot be excluded under the Australian Consumer Law.
Your use of this website is also governed by our Privacy Policy, which explains how we collect, use and protect your personal information.
These terms are governed by the laws of the State of Victoria, Australia. Any disputes will be subject to the exclusive jurisdiction of the courts of Victoria.
We may update these terms from time to time. Changes take effect when posted on this page. Continued use of the website after changes constitutes acceptance of the updated terms.
For questions about these terms, contact us: