We deliver Melbourne orders ourselves and use freight carriers for the rest of Australia.
Delivery is to the door. A signature is required, so someone needs to be home to accept the order.
Units over 3 metres in width or projection need two people on hand to receive them - to lift and move the unit safely off the vehicle.
Receiving is separate from installation. Fitting the unit needs at least two people, and three or more for units 4 metres wide or more; those requirements are covered in the installation manual.